Refund Policy

Exchanges
The quickest way to ensure you receive what you desire is to return the received item and, once the return is accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason, without having to provide any justification. As mentioned above, the item must be in the same condition as when you received it, it must not have been worn or used, must have all tags, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you to inform you whether the refund has been approved or not. If approved, you will receive the refund automatically through the original payment method within 10 business days. It may take some time for the bank or the card-issuing company to process and reflect the refund.
If more than 15 business days have passed since the return approval, please contact us at velobook.staff@gmail.com.