Shipping Policy

 

1. Shipping and Processing Times

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.

In case of high order volumes or unexpected delays from the courier, we may experience some delays in delivery. In such cases, you will be notified via email.

2. Estimated Delivery Times

Delivery times vary depending on the destination:

  • Worldwide: 10-20 business days

Please note that these are estimated times. Actual delivery times may vary due to external factors such as customs checks, transportation delays, or other unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated at checkout based on the destination of the order. We offer free shipping for orders over [insert amount]€.

4. Shipment Tracking

Once your order has been shipped, you will receive an email with the tracking number. You can track your package directly on the courier's website or through our tracking portal.

If you do not receive the tracking number within 5 business days, please contact us at velobook.staff@gmail.com.

5. Delays and Delivery Issues

If your order is delayed beyond the expected delivery time, please:

  • Check the tracking for any updates
  • Wait a few extra days, especially during holiday periods
  • Contact us if the package does not arrive within the expected time frame

Note: We are not responsible for delays due to customs issues, strikes, or other circumstances beyond our control.

6. Lost or Undelivered Packages

If the tracking shows that the package has been delivered but you haven't received it:

  • Check with neighbors or family members
  • Contact the courier for more information
  • If the issue persists, email us at velobook.staff@gmail.com and we will do our best to assist you

We cannot refund or resend lost orders due to incorrect addresses provided by the customer.

7. International Shipping & Customs

Orders shipped outside the EU may be subject to customs duties or import taxes, which vary depending on the country. These costs are the responsibility of the customer and are not controlled by VelobookStore.

8. Contact

For any questions or issues related to shipping, you can contact us via email at:
📧 Email: velobook.staff@gmail.com